The Accessible Information Standard has been in place for over a year now. The Standard requires any organisation providing NHS care to provide information in manner which everyone can understand. In particular the Standard aims to ensure that those with a disability, impairment or sensory loss have access to communication in a way that meets their requirements. It also places a responsibility on providers of care to ensure that people can communicate by sourcing a British Sign Language (BSL) interpreter, deafblind manual interpreter or an advocate where necessary.
- You should be asked if you have any communication needs, and asked how these needs can be met.
- Your needs should be recorded in a clear and set way.
- Your file or notes should highlight these communication needs so people are aware and know how to meet them.
- Information about your communication needs should be shared with other providers of NHS and adult social care, when they have consent or permission to do so.
- Information should be delivered to you in a way you can access and understand, with the option for communication support if needed.
Remember: if an NHS patient requires an interpreter, you can outsource the provision of interpreting services and claim the cost of providing it to that patient back from NHS England directly. You will need to email the dental commissioning team with relevant receipts at: firstname.lastname@example.org
NHS England’s Accessible Information Standard (July 2016) update provides a short summary for providers on what they have to do to comply with the Standard and provides contact details for any practitioner who requires further information.
More information about the Accessible Information Standard as well as toolkits and other resources can be found on the NHS England website
On the anniversary of the Accessible Information Standard, Healthwatch explained what patients should expect when visiting the dentist. Watch the video below: